Overview

Feature creep, the gradual expansion of project requirements beyond the original agreed-upon brief, can severely impact agency profitability and project timelines. Establishing a formal change request billing protocol protects both the agency and the client.

Key Change Request Workflows

• Formal Impact Assessments: Reviewing additional requested features to calculate the precise design and development hours required before issuing a formal cost quotation.
• Written Client Authorisation: Requiring signed digital approvals or explicit email confirmation for out-of-scope estimates before development work commences.
• Itemised Variation Invoicing: Billing for approved changes either as standalone line items on upcoming invoices or through a dedicated change-order billing cycle.