Understanding Support Tiers: Standard vs. Ultra Packages

Website Maintenance

Overview

To accommodate businesses of different scales, AJSMEDIA??????????????? offers structured support tiers tailored to varying levels of technical complexity, marketing requirements, and development hours.

Package Breakdown

  • Standard Package:
    • Allocation: Includes 5 dedicated development hours per month.
    • Features: 1 Website Domain, 24/7 Security Monitoring, CMS Theme & Plugin Updates, Daily Backups, Secure SSL, Email/Ticket System, and Web Hosting (up to 5GB).
    • Pricing: Structured flexibility with annual billing discounts or month-to-month options.
  • Ultra Package:
    • Allocation: Includes 10 dedicated development hours per month.
    • Features: Everything in Standard, plus advanced Site Performance Optimisation, comprehensive SEO Analysis & Monthly Audits, and expanded support channels spanning Email, Ticketing, and Mobile support.
  • E-Commerce & Large Sites: Custom packages can be proposed for high-volume online stores requiring heavier server resources and tailored maintenance scopes.

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