Overview

Accessing your AJSMEDIA client dashboard securely is essential for managing your digital assets and support tickets. If you encounter difficulties signing into your account, structured troubleshooting steps can restore access quickly without compromising security.

Key Recovery and Login Steps

• Password Reset Protocol: Utilising the "Forgot Password" link on the login portal to trigger a secure, time-sensitive reset token sent directly to your registered email address.
• Email Whitelisting: Ensuring your corporate email server does not block automated notification emails from AJSMEDIA by whitelisting our primary domain addresses.
• Browser Cache Clearing: Resolving persistent loading loops or redirect errors by clearing browser cookies and cache data or attempting login via an incognito window.